Frequently Asked Questions (FAQs) – Khaalisan.com
Welcome to the Khaalisan.com FAQ section. Below are some common questions our customers ask. If you can’t find your answer here, feel free to contact us at khaalisan655@gmail.com.
What is Khaalisan.com?
Khaalisan.com is your trusted online store for 100% pure, natural, and organic products including seeds, oils, herbs, honey, and superfoods. We are committed to quality, purity, and customer satisfaction.
Are your products organic and chemical-free?
Yes! All our products are carefully sourced, hygienically packed, and free from artificial preservatives, additives, or chemicals.
How do I place an order?
You can place your order by:
Visiting our website: khaalisan.com
Browsing products and adding them to your cart
Proceeding to checkout and entering your delivery details
Choosing your preferred payment method (COD or online)
Confirming the order
Do you deliver all over Pakistan?
Yes, we deliver to all cities and towns across Pakistan through reliable courier services. Delivery typically takes 2–5 working days, depending on your location.
Do you offer international shipping?
Currently, we offer limited international shipping. Please contact us directly at khaalisan655@gmail.com or WhatsApp (+92 03421402346) for country-specific availability and shipping charges.
What payment methods do you accept?
Cash on Delivery (COD) – Available in Pakistan
Online Payments – Via secure gateways (details provided at checkout)
Is there any delivery charge?
Standard shipping within Pakistan: Rs. 200
Free shipping on orders above Rs. 3,000
How can I track my order?
Once your order is shipped, you will receive a tracking number via SMS or email. Use this number to track your parcel on the courier partner’s website.
Can I return or exchange a product?
We accept returns if:
The item is unopened and unused
You contact us within 7 days of receiving your order
The item was damaged, defective, or incorrect
Check our full Return & Refund Policy for more information.
What should I do if I receive a damaged or wrong item?
Please contact us within 48 hours of delivery with:
Your order number
A clear photo of the product and packaging
We’ll arrange a replacement or full refund as quickly as possible.
How should I store the products?
Store products in a cool, dry place away from direct sunlight. Oils should be kept tightly sealed and used within their best-before date.
Do you have wholesale or bulk pricing?
Yes, we offer bulk and wholesale options for businesses, retailers, and herbal shops. Please email us at khaalisan655@gmail.com for inquiries.
How can I contact customer support?
You can reach us via:
Email: khaalisan655@gmail.com
Phone/WhatsApp: 03421402346
Business Hours: Mon–Sat, 10:00 AM to 6:00 PM